Terms of Service
Legal terms and conditions for using TourAfrik services
Last Updated: December 20, 2024
Agreement to Terms
These Terms of Service ("Terms") govern your use of TourAfrik's website, mobile applications, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.
If you disagree with any part of these terms, you may not access the Service.
Service Description
TourAfrik is a comprehensive platform that connects travelers with authentic African tourism and entertainment experiences. Our services include:
Tourism Services
- • Flight booking assistance
- • Hotel reservations
- • Travel package curation
- • Visa information and support
- • Cultural tour recommendations
Entertainment Platform
- • Music chart and streaming
- • Event discovery and booking
- • Artist promotion platform
- • Cultural event listings
- • Community features
User Accounts and Responsibilities
Account Registration
- • You must provide accurate and complete information
- • You are responsible for maintaining account security
- • You must be at least 18 years old to create an account
- • One person or entity may maintain only one account
- • You must notify us immediately of any security breaches
Prohibited Activities
- • Violating any applicable laws or regulations
- • Impersonating another person or entity
- • Uploading malicious code or viruses
- • Engaging in fraudulent activities
- • Harassing or threatening other users
- • Attempting to gain unauthorized access
Booking and Payment Terms
Booking Process
TourAfrik acts as an intermediary between you and third-party service providers (airlines, hotels, tour operators). We facilitate bookings but are not directly responsible for the services provided by these third parties.
Payment Processing
All payments are processed through secure third-party payment processors. We accept:
- • Major credit and debit cards
- • Mobile money payments (M-Pesa, MTN Mobile Money, etc.)
- • Bank transfers
- • Digital wallets
Cancellation and Refunds
Cancellation and refund policies vary by service provider and booking type. Please review the specific terms for each booking before completing your purchase. TourAfrik will assist with cancellation requests but cannot guarantee refunds from third-party providers.
Intellectual Property Rights
The TourAfrik Service and its original content, features, and functionality are owned by TourAfrik and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Our Rights
- • TourAfrik trademark and logo
- • Website design and functionality
- • Original content and descriptions
- • Software and algorithms
Your Rights
- • Personal use of our services
- • Content you create and upload
- • Reviews and feedback you provide
- • Your personal travel data
Limitation of Liability
IMPORTANT LEGAL NOTICE:
TourAfrik acts as an intermediary platform connecting users with third-party service providers. We are not liable for:
- • Actions or omissions of third-party service providers
- • Flight delays, cancellations, or changes
- • Hotel overbooking or service quality issues
- • Travel disruptions due to weather, political events, or natural disasters
- • Loss of personal belongings during travel
- • Medical emergencies or health issues during travel
Governing Law and Disputes
These Terms shall be interpreted and governed by the laws of the jurisdiction where TourAfrik is incorporated, without regard to conflict of law provisions.
Dispute Resolution
- Initial contact with our customer support team
- Mediation through a mutually agreed mediator
- Binding arbitration if mediation fails
- Court proceedings as a last resort
Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
Your continued use of the Service after any changes constitutes acceptance of the new Terms.
Contact Us
If you have questions about these Terms of Service, please contact us:
legal@tourafrik.com
Phone
+1 (555) 123-AFRIK